Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the Practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone
To be able to cover as and whenrequired, with flexibility to cover annual and sickness leave is essential.
PLEASE NOTE ; Due to high volumes of applications we may close this Job advert earlier than the advertised closing date. Previous applicants need not apply.
Main duties of the job
Job Responsibilities:
Administration
* Tohave a thorough knowledge of all Practice procedures.
* Towork in accordance of written protocols
* Scanningpost in medical records
* Email and photocopy as requested
Reception
* Receivingpatients consulting with members of Practice team
* Handingcompleted repeat prescriptions to patient and checking names and address.
* Beable to cover all reception position as necessary
Appointments
* Processappointment requests for today and future appointments from patients bytelephone and in person.
* Dealwith visits requests
Computer
* Registrationsof new patients computer data entry and medical records.
* Processpatients change of address computer data and medical records (haveknowledge of Practice area).
* Processrepeat prescription request in accordance with Practice guidelines.
* ElectronicPrescribing Service
*
o Processpatients change of address computer data and medical records (haveknowledge of Practice area).
o Processrepeat prescription request in accordance with Practice guidelines.
o ElectronicPrescribing Service
Telephone
o Haveworking knowledge of telephone system, during and after hours.
Other Tasks
o Clearrooms after surgeries
o Ensurebuilding security have thorough knowledge of doors/windows/alarm.
o Makecoffee/tea for doctors
o Anyother tasks allocated by managers
About us
The surgery has very helpful and friendly staff. We all work to help each other as a team to ensure the best possible care for our patients.
The practice is Covid safe, ensuring patients practice hand cleanliness when visiting. The surgery is very well maintained inside and out. The surgery has adequate parking for patients and staff.
CQC rated good at practice.
Job responsibilities
Administration
* Tohave a thorough knowledge of all Practice procedures.
* Towork in accordance of written protocols
* Scanningpost in medical records
* Faxand photocopy as requested
Reception
* Receivingpatients consulting with members of Practice team
* Handingcompleted repeat prescriptions to patient and checking names and address.
* Beable to cover all reception position as necessary
Appointments
* Processappointment requests for today and future appointments from patients bytelephone and in person.
* Dealwith visits requests
Computer
* Registrationsof new patients computer data entry and medical records.
* Processpatients change of address computer data and medical records (haveknowledge of Practice area).
* Processrepeat prescription request in accordance with Practice guidelines.
* ElectronicPrescribing Service
Telephone
* Haveworking knowledge of telephone system, during and after hours.
Other Tasks
* Ensurebuilding security have thorough knowledge of doors/windows/alarm.
* Anyother tasks allocated by managers
Confidentiality:
* Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
* Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:
* Usingpersonal security systems within the workplace according to Practiceguidelines
* Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
* Makingeffective use of training to update knowledge and skills
* Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
* Participation inan annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
* Alert other teammembers to issues of quality and risk
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Work effectivelywith individuals in other agencies to meet patients needs
* Effectively manageown time, workload and resources
Communication:
The post-holdershould recognise the importance of effective communication within the team andwill strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognise peoplesneeds for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
Thepost-holder will:
* Apply Practicepolicies, standards and guidance
* Discuss with othermembers of the team how the policies, standards and guidelines will affectown work
* Participate inaudit where appropriate
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* IT literate
* Flexible approach to working hours
* EMIS web knowledge
* Previous experience in general practice desirable but not essential
Experience
* Must have reception experience, preferably in a GP practice setting
* Experience of working with the public
* Team player
* Experience working within GP setting or Hospital setting
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