Job Introduction
Customer Service Advisor
35.4 Hours per week
Permanent contract
£24,868.02 - £26,512.69
Wychavon District Council are recruiting for a Customer Services Adviser to join our team in providing great customer service to our community.
We are seeking candidates who embody the Councils values of openness and accountability, innovation and improvement and fairness and respect.
This role will be working in a team of Customer Service Advisers, giving advice to and acting as an advocate for customers at three Community Contact Centres. This role also includes running a Reception point and switchboard service.
Our Customer Services team is primarily based in the Civic Centre in Pershore, but this role will have the requirement to work from the Evesham and Droitwich contact centres, which means you have the opportunity to get out into the Community and be a first point of contact for customers.
About you
We are looking for candidates who can demonstrate:
* Aspiration to excellent Customer Service
* A professional and personable manner
* Enthusiasm for team working
* Previous experience with members of the public
* Able to confidently engage with a diverse range of customers face to face, via telephone and in writing
* Use of Microsoft Office applications
What we can offer
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
* Excellent pension scheme with employer contributions
* Generous annual leave entitlement with options to purchase additional annual leave
* Committed training programme and development opportunities
* Onsite nursery with 20% staff discount
* Discounted Gym and swim membership
* Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
* Cycle to Work scheme
* Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
To discuss the post or for further information, please call Joanne Franklin, Customer Services Manager on 01386 565417
Closing date: Sunday 8 December 2024
Interview date: Wednesday 18 December 2024
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
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