Job Description
HAYWARD HAWK is currently seeking a Senior End User Engineer to join a growing team that delivers exceptional IT and cyber services to clients.
Job Overview
In this role, you will play a crucial part in improving the security and performance of client devices and applications through standardized configurations and automated deployments. You will also provide advanced support to the end-user team, troubleshooting and resolving complex issues.
Key Responsibilities
* Build, configure, and automate deployments of end-user devices and applications.
* Perform OS and application patching, along with remediation as needed.
* Package applications for deployment.
* Develop and enforce M365 policies and standards.
* Provide advanced technical support for complex end-user issues related to:
* Email delivery
* Microsoft 365 policies and settings
* Multi-Factor Authentication (MFA)
* Intune management
* Application packaging
* OS performance and tuning
* Endpoint protection
* Offer technical assistance through phone, email, chat, and in-person channels.
* Work closely with internal teams and external vendors to provide a seamless client experience and escalate issues when necessary.
* Create and update standard operating procedures (SOPs) and knowledge articles.
* Stay updated on industry trends and contribute to the roadmap for modern workplace platforms.
Ideal Candidate Profile
* Strong experience with end-user technologies, including:
* Modern workplace solutions
* Microsoft 365, Intune (MDM, MAM), Conditional Access
* Microsoft DLP
* Remote management and patching platforms
* End-user experience monitoring tools
* VDI and application virtualization
* Experience with patching solutions (e.g., Microsoft, Ivanti, or equivalent RMM tools).
* Familiarity with data protection solutions such as Microsoft Azure, VEEAM, Rubrik, or Zerto.
* Experience working in both a proactive engineering capacity and a hands-on technical support role.
* Excellent oral and written communication skills with a personable and friendly approach.
* Passionate about delivering top-tier managed services.
* Self-motivated, ambitious, and comfortable working in a fast-paced environment both independently and as part of a team.
For more details, please contact Alice Armstrong at Hayward Hawk.
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