Pill Mill is the Community Regeneration Charity for the deprived area of Pillgwenlly in Newport. We exist to encouraging participation in recreation, leisure and cultural activities which make an important contribution to the stability and well being of the Pillgwenlly Community and the quality of life for individuals. We operate the Pillgwenlly Millennium Centre which is based in the heart of the Pillgwenlly Community. The Centre operates 7 days a week and provides services and facilities for over 140,000 people throughout Newport. We engage with all areas of the community and provide opportunity for people of all ages to engage in recreation, leisure and cultural activities. Job Purpose: The Centre Manager will play a key role in ensuring the management and smooth running of The Pill Millennium Centre which is a thriving community and leisure facility based in the heart of Pillgwenlly, Newport. This role is pivotal to the successful day-to-day running of this vibrant Centre. An important aspect of the role is to develop and strengthen the business, including improving facilities and identifying new opportunities by means of effective marketing, networking and innovative solutions. Working closely with the Trustees the Manager will work to ensure that the Centre is a vibrant, well-managed facility that operates within a sustainable framework for the benefit of local residents and organisations. The Centre Manager will be given a high degree of autonomy and will be highly self-motivated. The Board of Trustees, as line manager, will support and mentor the new Manager to aid them in achieving their full potential within the role. The continued success of the Centre will depend heavily on the organisational skills of the Manager. Main Responsibilities: Develop first class customer service – meet and greet new and potential users and show them around the building and deal with customer complaints and implement improvements as required. To manage the Centre booking procedures and ensure that bookings are taken in accordance with booking policies and issue booking contracts and terms and conditions. To communicate booking information to staff and ensure that all bookings payments are collected, recorded, receipted and up to date. To manage all staff recruitment, induction and training. To oversee the management of staff performance and appraisal procedures. To manage staff rotas and ensure operational staffing levels are maintained to support the business, whilst costs are minimised. To manage the Trusts’ Safeguarding policies and procedures and act as the Safeguarding Lead for the organisation. To undertake financial tasks such as daily and weekly cash reconciliation, recording and banking and customer invoices and assist the Trustees with financial management and reporting processes. To work with the Trustees to develop, update and maintain efficient and effective administrative systems and ensure that accurate booking information is maintained to facilitate accurate cash reconciliation, invoicing and accounting functions. To maintain and develop operational guidelines, policies and procedures to ensure that the Centre is fully complaint with all legal requirements, including health and safety, and that they are regularly reviewed. To ensure that Duty Managers oversee the effective completion of the Cleaning Schedule tasks to ensure that staff and volunteers are completing cleaning tasks to a high standard. Overall responsibility for the security of the building and establishing administrative arrangements for locking and unlocking the building. Develop and implement procedures for monitoring and responding to emergency alarms. Proactively source funding opportunities and submit applications to secure funds from small grants, trusts and other sources to be able to provide activities and services for children and young people and other groups of people. Produce a longer term funding income strategy, including possible partnership working and longer term grant funding to maintain and improve the Centre and its provision. Work in conjunction with the Trustees to develop and implement agreed strategies to market and promote the Centre to potential users. Update and maintain the Pill Mill website and social media. Person specification A passion for the community and making a difference Exceptional customer service skills Ability to maintain high levels of organisation Innovative and creative problem solver Highly motivated, determined and conscientious Flexible, helpful and responsive Willingness to have full enhanced DBS check Must be confident using Quick Books Experience of processing sales ledgers and using till systems Experience of managing projects Experience in optimising revenue and overall business performance Experience of developing partnerships in a community setting