Mortgage Services
Mortgage Administrator
What we can offer you
* The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
* Salary £23k depending on experience.
* Full Support and Training to gain your CeMap Qualification
* Plus, many more perks and benefits
Duties include:
To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.
Key Responsibilities to include:
* Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
* Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
* Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
* Provide feedback to field staff to assist as part of their overall monitoring of advisers.
* Reporting results of assessments and monitoring responses.
* Analysis of results to identify trends, areas of development and potential risks.
* Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
* Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Skills and Experience
* Strong IT skills
* Excellent written & verbal communication skills
* High level of accuracy & attention to detail
* Ability to work as part of a team.
* Ability to analyze data to identify trends.
* Good administrative and organisational skills
* Good telephone manner
* Ability to work under pressure.
* Good time management skills
Who we are:
We’re a mortgage and insurance network and club, supporting advisers for over 25 years.
Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.
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