Our Selfridges operation spans over the ladies, men’s and kids wear shoe galleries, selling over 250 luxury brands. This is an exciting environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome.
We offer an unrivalled shopping experience combining the experience of Kurt Geiger, Selfridges and our luxury brands. Do you want to be a part of it?
Requirements
WE NEED YOU TO:
1. Ensure customer service is of the highest standards at all times
2. Ensure you support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
3. Protect the Kurt Geiger & Selfridges brand
4. Ensure your area maintains excellent visual presentation which is consistent with company guidelines
5. Be an expert in fashion and latest trends
6. Support management in training and developing team to maximize sales.
7. Support in performance management of team
8. Support with floor control
9. Assist in customer queries and complaints to ensure customer satisfaction
YOU WILL NEED:
10. Experience in luxury retail within a clientelling and service driven environment
11. Experience at a similar management level
12. To be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
13. Proven ability to drive sales and team
14. To be immaculately presented and representative of our luxury/fashion forward brand in every way
Benefits
15. Competitive basic salary
16. Generous commission structure
17. Gorgeous shoes each season
18. Amazing employee discounts