Job summary Are you a dynamic, hardworking, and compassionate leader? We are seeking an exceptional individual to lead our Outpatient Booking Team, ensuring outstanding patient care and service delivery. Key Responsibilities: Leadership & Administration: Oversee all administrative functions within the department, maintaining excellence in service and patient care. HR Excellence: Uphold the highest standards of HR policies, ensuring a supportive and compliant work environment. Staff Recruitment & Training: Participate in recruitment, selection, and training processes to maintain optimal staffing levels and ensure staff are well-prepared for their roles. Attendance Management: Monitor and record sickness and absence details in line with Trust policy, addressing persistent issues appropriately to ensure continuity of service and support for individual staff members. Leave Coordination: Authorise and coordinate annual leave arrangements for all staff, ensuring smooth operations and adequate coverage. Why Join Us? Impactful Role: Play a vital role in maintaining the excellence of our services. Supportive Environment: Work within a team that values compassion, dedication, and teamwork. Professional Growth: Opportunities for continuous learning and development. If you are passionate about making a difference and leading a team to success, we would love to hear from you Main duties of the job To understand the role in more detail, please refer to the attached job description and person specification. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you. Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us. Date posted 23 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 214-CSTO-6912817 Job locations Kingsmill Hospital Mansfield Rd Sutton in ashfield NG17 4JL Job description Job responsibilities To understand the role in more detail, please refer to the attached job description and person specification. Job description Job responsibilities To understand the role in more detail, please refer to the attached job description and person specification. Person Specification Further training Essential Extensive management experiance Knowledge of medical terminology Knowledge Essential Knowledge of NHS Specialist and expert knowledge of Medway PAS information system, Synertec communication system, and Call Centre technology. Computer Skills associated with the above Ability to interpret/analyse complex data Ability to use spreadsheets Current knowledge of NHS issues, understanding of modernisation and targets especially RTT Key performance indicators for the following specialist areas; Outpatients, Choose and Book, Outpatient booking processes Local outpatient policies including Access policy to enable delivery of staff training Qualifications Essential Education/ability equivalent to Degree level. IHRIM Diploma or equivalent level of knowledge Experience Essential Patient Admin experience to include OPD clinic/appointments systems and booking systems. Significant supervisory experience (this would equate to two years) Leading project areas or work streams in a wide variety of patient admin functions Contractual requirements Essential Flexible approach to work Person Specification Further training Essential Extensive management experiance Knowledge of medical terminology Knowledge Essential Knowledge of NHS Specialist and expert knowledge of Medway PAS information system, Synertec communication system, and Call Centre technology. Computer Skills associated with the above Ability to interpret/analyse complex data Ability to use spreadsheets Current knowledge of NHS issues, understanding of modernisation and targets especially RTT Key performance indicators for the following specialist areas; Outpatients, Choose and Book, Outpatient booking processes Local outpatient policies including Access policy to enable delivery of staff training Qualifications Essential Education/ability equivalent to Degree level. IHRIM Diploma or equivalent level of knowledge Experience Essential Patient Admin experience to include OPD clinic/appointments systems and booking systems. Significant supervisory experience (this would equate to two years) Leading project areas or work streams in a wide variety of patient admin functions Contractual requirements Essential Flexible approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address Kingsmill Hospital Mansfield Rd Sutton in ashfield NG17 4JL Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)