Ocean Export Operator - Birmingham - Permanent Role
Salary: £28,000 to £35,000 per annum (depending on experience).
Experience Required: A minimum of 2 years' experience in freight forwarding including working for an independent company. Will be joining the petrochemicals team, so experience with hazardous goods is essential.
Shift:
* Monday to Friday
* 08:30-17:00
* 1 hour for lunch
Are you passionate about working as an Ocean Export Operator? Silver Arrow is now recruiting for this role for our client based in the Birmingham area on a permanent basis.
Your Role:
* Develop and build relationships to ensure a high level of customer service is provided to customers.
* Ensure freight is moved on time with all the necessary documentation.
* Arrange haulage with shipping line.
* Ensure all freight is invoiced and checked prior to dispatch.
* Ensure all relevant documents are on hand as required.
* Resolve and action requests and queries quickly and efficiently.
* Communicate with overseas agents, customers, and suppliers clearly and precisely.
* Use customer ERP and SAP systems as required.
* Take ownership of your own training and development to continuously improve.
* Participate in training and development opportunities to enhance skill set.
What we need from you:
* Experience with hazardous goods.
* Good verbal and written communication to maintain a professional image.
* Ability to work in a high-pressure environment while remaining calm.
* Capacity to instruct a global network of agents, suppliers, shipping lines, and hauliers.
* Skill to prioritize tasks to ensure accuracy and deliver results with attention to detail and urgency.
* Positive attitude with good problem-solving skills.
* Commercial awareness to grow repeat business and develop new opportunities.
* Drive to succeed and contribute to the business.
General Skills:
* Industry and operational knowledge of Ocean freight.
* Understanding the importance of attention to detail and its commercial impact.
* Able to cope and accustomed to working under pressure to meet deadlines.
* Strong numerical and commercial skills.
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Proficient in Microsoft Windows and Microsoft Office; knowledge of Cargowise is preferable.
* Proactive team worker with excellent time management and organization skills.
* Enthusiastic, flexible, and self-motivated.
At Silver Arrow, our priority is you. We believe in getting to know you and understanding your needs to build a great working relationship.
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