Mission:
The ideal candidate for this role should have both good customer service skills and a sound technical knowledge of the Heating Industry. The products being supplied are Thermostats, Radiator Valves, and various other heating controls. You will be required to fault find and advise on installation and commissioning of the product and related systems.
Key responsibilities:
* Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries.
* Assist in the development and delivery of training on new and existing products.
* Assist in the specification of products for projects and Sales Managers.
* Logging and basic analysis of product failures.
Qualifications:
* GCSE level and/or technical skills and experience to at least a City & Guilds level.
* 18th Edition IEE Regulations.
* Experience within a technical or plumbing and heating background.
* Intermediate PC skills are required.
* We require a flexible, self-motivated individual who has excellent organisational and communication abilities.
Desired skills:
* Experience of creating and delivering training packages to internal/external customers.
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
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