We're excited to say our Commercial Services team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service – and we need you!
Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.
As our Response Repairs Senior Operations Manager, you’ll be accountable for the delivery of all day to day property repairs and larger more complex repairs across Abri Homecare.
Using your proactive and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other Abri and resident panels. Remember, we don’t want to do things the way they’ve always been done, we want to do things even better!
You’ll work closely with the Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the customer response work stream.
In this role, you’ll analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
You'll be working from our Eastleigh office a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices or at home.
If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!