Nottingham University Hospitals NHS Trusts
This role is responsible for providing a uniformed specialist service and leading a team of Security Officers, including a CCTV Operator, in their duties. Ensuring that patients, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.
The post holder will protect people and property, detecting and preventing crime including operating and controlling access and key control systems.
Fundamental to the role will be dealing with issues regarding challenging particular patients, visitors and staff, where difficult circumstances prevail (e.g. smokers, abuse issues, car park incidents and unwelcome visitors). The Trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the agreed techniques.
The post holder will be required to routinely work between the two main NUH sites, but be able to work across any of the NUH sites at any time when instructed, and also to conduct car parking & traffic management duties outside of typical office hours (e.g. attending to minor equipment faults / issues, patrols, responding to queries, receiving payments).
Training of staff will form a key role of this position.
Main duties of the job
Your primary duty is to ensure the safety and security of all persons and properties at Nottingham University Hospitals Trust and to promote a safe environment and reduce the fear of crime by providing a high profile visible presence.
To manage the duties and conduct of the Security Officers and CCTV Operator during their shift (which may include car parking related activities). This includes a responsibility for recording the Officer's time & attendance, their appearance and equipment. To coordinate with the Assistant Security Manager for the team's requirements during office-hours.
To make rota adjustments and call in / request relief staff outside of office hours where required as a result of unforeseen operational requirements (i.e. in response to a serious incident) or to cover for staff absences (i.e. sickness, non-attendance or emergency leave).
Ensure that Security Officers are allocated duties that they are trained and licensed to undertake and that they act in a professional manner and in accordance with the Trust's values and behaviours.
Work with the Operational Security Administration Assistant to coordinate the administration of staff for holidays and sickness absences.
Carry out training of staff as and when required.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
Person Specification
Training & Qualifications
* NVQ Level 2, or similar, in Maths and English
* First Aid responder training or similar
* NVQ Level 2, or similar, in security related subject
Experience
* Previous experience of working with the public in a security related role
* Experience of leading a small team
* Experience of working alone and with minimum supervision whilst undertaking security duties.
* Experience in dealing with people in a healthcare environment
Communication & Relationship Skills
* High level of verbal communication / customer service skill.
* Ability to work as part of a small team
* Caring, polite and friendly demeanour.
* Proven communication skill in dealing with vulnerable people and potentially distressing situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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