Customer Services & Administration
Hybrid working: This position will allow you to work 2 days at home and 3 days in the office after probation.
Location: Portsmouth
Salary: £23,500 plus an opportunity to earn an additional 5%
Hours: Monday – Friday, 37.5 hours, and you will need to be flexible between the hours of 8 am and 6 pm.
As a Customer Service Advisor and Administrator, you will work within a specialist team who provide support to multiple departments, which means that this role will offer you variety.
Key duties will include:
* Providing administrative and customer service support to multiple departments.
* Speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers.
* Booking in vehicles for MOTs, services, and repairs.
* Taking accurate information whilst processing the details onto the system.
* Data processing highly important information.
* Chasing garages for updates on vehicles and managing any expectations and issues that may arise.
* Completing high volumes of administration, updating spreadsheets, managing an electronic booking system, producing legal certificates and documents, and updating client records with accuracy.
* Completing reports using Excel - therefore, good experience in using Excel is required for this position.
The ideal Customer Service Advisor / Administrator will have / be:
* Previous experience of managing customers via email and on the telephone.
* The ability to multitask.
* Well organised.
* The ability to take down information quickly and with accuracy.
* Fully competent in using Microsoft Word and Excel.
* Excellent attention to detail.
* Good administration skills.
Benefits include:
* Hybrid working.
* Pension - up to 15% contribution.
* Employee car scheme well-being hours.
* Employee car scheme.
* Gym memberships.
* Holiday of between 25- and 30-days dependent on level of service.
* Enhanced maternity, paternity, and premature baby leave.
* Learning hours.
* And several more.
To be considered, please submit your CV ASAP.
INDH
#J-18808-Ljbffr