Job title: IT Support Engineer
Department: Life Sciences
Salary: Starting from £30,505, rising to £36,924
Contract Type: Full Time, Fixed Term
Closing date: Sunday 15 December 2024
Reference: ED12249
About the role
Based at the University of Plymouth, you will be supporting teaching in brand-new, purpose-built pharmacy facilities, as well as laboratory and general teaching space across campus and working alongside staff teaching over 4,500 health and social care students in the Faculty of Health.
You will be part of a team responsible for the provision of 2nd line support for specialist or advanced usage of all equipment, software and services supported by Digital Data and Technology (DDaT) at the University of Bath.
This team is responsible for providing 2nd line field support for all use of IT equipment, software and services supported by DDaT.
The Senior Service Analyst will work in collaboration with administrative and academic staff in order to offer operational learning technology support and advice, and to proactively support staff in their use of key learning systems and tools (for example Moodle, Xerte, PebblePad and Panopto).
You will act as the point of escalation for incidents and changes and will provide technical leader...