Job Role: Debt Recovery Administrator Location: Worcester Hours: 35 hours per week, Monday to Friday As an Administrator, you will contribute to Innovus’ vision to be recognised as the market leading provider of services to the UK’s property sector. Innovus is a professional service organisation that delivers business expertise and service across the property industry. The Administrator is responsible for providing general administrative duties and support for the team in the recovery of Service Charge and/or Ground Rent arrears after our Clients have completed their in-house processes. The Debt Recovery Administrator will assist in the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required. This role reports to the Debt Recovery Manager and involves working within a team of up to 7 colleagues. Main Responsibilities Acting as the first point of contact for enquiries by telephone, email, and post. Providing excellent customer service to over 1300 leaseholders and residents. Ensuring all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines. Carrying out Land Registry searches and cross-referencing of data. Checking Lease/TP1 documents for interest rates. Production of letters in line with internal procedures. Agreeing and monitoring payment plans. Taking credit/debit card payments over the telephone. Managing incoming and outgoing post. Accurate scanning and filing of letters/court documents. Skills and Experience Previous Credit Control or Customer Service experience essential. Confident, articulate communicator, able to build relationships with all types of customers and clients with a resolution-focused mentality. Able to work autonomously and as part of a team. Efficient in maintaining administration and record keeping electronically. Ability to work under pressure with deadlines, prioritising and managing time effectively. Excellent IT skills, social-media awareness, and up-to-date with new technology. The Benefits We support you with all the technology, training, and support you need to do your job well. We offer competitive salaries and a range of benefit packages, including exclusive discounts to help you and your family make the most of your money, safeguard your future, and look after your health. Diversity and Inclusion We’re committed to promoting diversity at Innovus and recruit on merit. We consider applications from job share applicants and provide equal employment opportunities to all qualified applicants.