Interview Prep Question Category Insights Rep Experience and Role Understanding Can you describe your experience in a customer-facing role, particularly in retail or sales, and how it has prepared you for the Category Insights Representative position? How familiar are you with retail operations, and can you share an example of how you've helped improve store performance in the past? Have you had any experience collecting consumer performance data or sales trends? How did you analyze and report on this information? What challenges have you faced while working in a role that required regular visits to different locations, and how did you manage them? Data Collection and Analysis How would you approach gathering feedback from store managers and staff on sales performance and consumer behavior? Can you describe a time when you collected feedback from clients or partners, analyzed it, and offered actionable insights that led to improved business outcomes? When faced with conflicting data or feedback from retail outlets, how do you prioritize which issues or insights to act on first? Communication and Relationship Management How do you build trust and maintain relationships with retail partners, especially when offering suggestions for improvement? How do you ensure that your insights and recommendations are communicated effectively to both the company and retail partners? Can you share an example of when you successfully acted as a liaison between two teams or partners with different objectives? What was the outcome? Problem-Solving and Proactive Attitude Retail environments often face unpredictable challenges. Can you describe a time when you identified an opportunity for improvement during a store visit and took proactive steps to address it? How do you handle situations where a retail partner is resistant to suggestions or changes based on your insights? Organizational and Multitasking Skills This role requires managing both site visits and office-based tasks. How do you prioritize and organize your work to ensure all responsibilities are met? How would you handle balancing the demands of frequent travel with the need to produce detailed reports and collaborate with internal teams? Industry-Specific Knowledge How familiar are you with the FMCG sector or retail consultancy? Can you share any relevant experiences from this industry that would benefit you in this role? What do you think are the biggest challenges retail outlets are facing today, and how would you help address these through your role?