The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems. Client Details Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support. Description Provide 1st line remote IT support to end-users Checking systems logs to ensure any issues are identified and highlighted in a prompt manner Create new cost centre and suppliers and change authority pillars within the procurement system Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience Ensure high levels of customer satisfaction through excellent service delivery Profile Experience in use of ERP systems particularly Finance Proficiency with Microsoft Software Strong customer service and communication skills Ability to schedule and manage multiple appointments effectively Problem-solving skills and attention to detail Job Offer Salary of £21,000 per annum Free travel Hybrid working 2-3 days per week near Pontypridd. Generous holiday entitlement and Pension An inclusive and supportive company culture If you're excited by the prospect of a challenging project within a reputable public sector organisation, we urge you to apply for this IT helpdesk - 1st line support post in Pontypridd.