Abbotswood Medical Centre has an opportunity for an enthusiastic and proactive receptionist/administrator to join our team on a part-time basis, for 25 hours per week, Monday to Friday. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include: Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us Joining Abbotswood Medical Centre offers a unique opportunity to work in a small, supportive, and friendly practice where you can make a real impact on patient care. As a single-handed GP practice, we provide a close-knit environment where teamwork and collaboration are highly valued. Key benefits include: Supportive Work Environment – Enjoy working with a friendly team that values professional growth and well-being. NHS Pension Scheme – Secure your future with one of the best pension schemes available. Private Parking – Convenient on-site parking, making your commute stress-free. Part of North Watford PCN – Benefit from the wider network support, resources, and opportunities for career development. If you're looking for a role in a welcoming practice where your contributions are truly valued, Abbotswood Medical Centre is the perfect place for you