This MSP (Managed Service Provider) seeks a skilled IT Support Technician to join their team. With clients across various industries, this role is important in delivering technical support and services.
IT Support Duties
You’ll require a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365 to provide an efficient and effective technical support service to clients.
* The ability to work under pressure.
* Provide first-line technical support to staff and work systematically to trace faults.
* To install, configure, and test equipment and network components and software.
* Monitor system performances. Diagnose and resolve software, hardware, and network faults and perform preventive and remedial maintenance repairs and upgrades.
* Assisting in maintaining a help desk and fault reporting logging system.
* Liaise with appropriate outside agencies and contractors.
* Provide maintenance services on all printers.
* Install new computer cabling and replace cable ends in the event of a line failure.
Specific Skills
* In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
* Required to have a minimum of three years of technical experience
* Must have a sound knowledge of Microsoft 365 Admin
* Working understanding of wireless and wired LAN technology
* Good literary skills
* Good problem-solving skills
* Ability to develop good relationships and communicate effectively
* Hardworking, energetic, and enthusiastic
* Good time management and organisational skills
* Ability to maintain a sense of proportion in stressful situations
* Ability to be innovative and to use own initiative
Skills and Education Level
* Educated to ‘A’ level standard
* Microsoft Accreditation would be an advantage
* Obtain a clean DBS Enhanced Check.
* Full clean UK driving license
Employment Hours and Location
Core hours Monday to Friday - 8:00 am to 4:30 pm, based in our office in Rochester and surrounding areas. You will be required to work at a variety of client’s premises.
There is an out-of-hours team, but in emergencies, it is expected that the Support Technician will work outside core hours to minimise disruption to the client.