Millennium Hotel and Conference Centre Gloucester London is seeking a Switchboard Agent/Receptionist to be responsible to direct calls both internal and external to the correct departments, helping the guests with their general requirements both on the phone and in the Business Centre. This is a full time, 40 hours a week role. The Switchboard Agent/Receptionist key Responsibilities will include: To greet and welcome all guests in line with Hotel standards. To answer calls effective ly and helpful manner, ensuring that all calls are directed to the correct guestrooms / department. Ensur e that all messages are recorded accurately and deliver to the guest s and department. Co-ordinating information with reception to ensure that airline and group wake-up calls are received on time and enter into the system accurately. Ensure guest wake-up calls are enter into system accurately. Ensure the guests receive their wake-up call on time. To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge. To assist in arranging room moves, selecting appropriate rooms. To attend to all guest queries including complaints in a prompt, professional manner Ensure knowledge of high level hotel facilities and services Familiar with hotel emergency, fire and security procedures and executing in the required event. The Experience & Qualifications: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner Capacity to proactively manage the operation Knowledge of OPERA Cloud, and large hotel operation Work in customer service industry Thesuccessful candidate will be: Strong communicator Flexible Work under pressure Multi-tasking About the Hotel Millennium Hotel and Conference Centre Gloucester London is a leading conference hotel in the heart of Kensington district. Ideally located in the beautiful neighbourhood of South Kensington, and just minutes away from Gloucester Road station, Millennium Hotel and Conference Centre Gloucester Londonis the perfect place from which to explore London. Offering 611 bedrooms, including a family-friendly selection, Millennium Hotel and Conference Centre Gloucester Londonoffers a seamless blend of personalised service with unrivalled comfort. About the Group Millennium Hotels and Resorts (MHR) is a dynamic, global hospitality group with luxury properties spanning four continents and 80 destinations. With a reputation for excellence, MHR owns, manages, and operates over 130 properties worldwide including in New York, Los Angeles, London, Paris, Dubai, Abu Dhabi, Auckland, Beijing, and Singapore. Its diverse portfolio spans brands including The Biltmore, Grand Millennium, Millennium, M Social, M Socialite, Studio M, M Hotel, Copthorne, and Kingsgate offering the perfect address for business and leisure travellers who are looking for hospitality experiences that go above and beyond. For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software. AMRT1_UKCT