Job summary o Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team. o Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times. Main duties of the job To assist the Service Manager, Deputy Operations Managers and Operations Manager with achieving and sustaining key performance targets. To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively. To work in conjunction with the directorate bookings and administrative teams. To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 14 February 2025 Pay scheme Agenda for change Band Band 5 Salary £31,469 to £38,307 a year per annum INCL HCAS Contract Fixed term Duration 12 months Working pattern Full-time Reference number 151-JLM394 Job locations Frimley Park Hospital (based at Albany Park) Portsmouth Road Camberley GU16 7UJ Job description Job responsibilities Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team. Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times. To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDPs) that allow for efficient booking and utilisation of existing capacity by speciality. To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians. To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets. To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients. To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments. To ensure that the team maintains a professional and positive approach at all times. Job description Job responsibilities Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team. Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times. To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDPs) that allow for efficient booking and utilisation of existing capacity by speciality. To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians. To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets. To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients. To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments. To ensure that the team maintains a professional and positive approach at all times. Person Specification Qualifications Essential First degree or equivalent relevant experience Desirable Management qualification Experience Essential Experience in a customer care environment Two years' experience of working in an NHS acute hospital setting Desirable Conversant with hospital information systems Skills and Knowledge Essential Ability to manage a team Understanding of current national NHS standards and targets Ability to negotiate at all levels and work in partnership with all relevant stakeholders Ability to work under pressure Desirable Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology Person Specification Qualifications Essential First degree or equivalent relevant experience Desirable Management qualification Experience Essential Experience in a customer care environment Two years' experience of working in an NHS acute hospital setting Desirable Conversant with hospital information systems Skills and Knowledge Essential Ability to manage a team Understanding of current national NHS standards and targets Ability to negotiate at all levels and work in partnership with all relevant stakeholders Ability to work under pressure Desirable Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital (based at Albany Park) Portsmouth Road Camberley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)