Imperial London Hotels Group based at Tavistock Hotel
40 hours (5 Days out of 7 Days weekly rota)
Imperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
The portfolio includes The Royal National Hotel which remains the UK’s largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for a Reception Supervisor at our Tavistock Hotel, based in the heart of Bloomsbury, London.
Delivering an exceptional level of service to every guest is at the heart of everything you do. You make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working with your Front Office Manager and Front Office teams, you will be a role model for the team, leading by example to create a memorable guest experience for each guest and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
* Checking all arrivals for the next day and 3 days in advance & checking the guests in/out, taking payments.
* Supporting staff through conflict resolution, effective time management, workload prioritisation, and individual staff development.
* Maintaining a thorough understanding of hotel facilities and processes, and contributing to a culture of high-quality standards for relationship building, customer service, and selling techniques.
* Providing support, information, and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
* Ensuring that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
What we’d like from you:
* Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
* Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
* A natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
* A positive can-do attitude; calm under pressure, able to work both independently and as part of a team.
* A good working knowledge of Microsoft Office and knowledge of Reservation Systems (Opera) and 3C.
What you’ll get in return:
* 28 Days Holiday pro-rata increasing with length of service up to 33 days.
* Free meals on duty.
* Uniform & dry-cleaning.
* Employee recognition.
* Employee awards.
* Social events.
* Interest-free Season Ticket Loan / Travelcard Loan.
* 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
* Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
* Shopping discounts across several high-street brands and online retailers (via Each Person).
* Nursery Scheme via Each Person (subject to eligibility).
* Early Pay - Instantly access a portion of the pay you’ve already earned.
* Employee Assistance Programme- Supported by Hospitality Action.
* Training and development through our Imperial London Hotels Academy.
* Access to fully funded apprenticeships (subject to eligibility).
* £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
* Access to Supported Study Scheme (subject to eligibility).
* Annual Free English Course accredited by UCL Centre for Languages & International Education.
* Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
Extended Benefits:
* Technology Scheme (subject to eligibility).
* Cycle to Work Scheme (subject to eligibility).
* Electrical Car Scheme for senior management positions only (subject to eligibility).
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