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Do you enjoy helping people? Are you passionate about phenomenal customer experiences? Want to play a role in the electric vehicle revolution?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
Working as part of our Customer Service department, you'll receive industry-leading training through our Customer First programme and our accredited EV (electric vehicle) Academy. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Newbury office will be required for the first 4 weeks to ensure robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office once you've completed your training.
The starting salary for this role is £23,000, rising to £24,000 upon successfully completing your probation.
Some of your key duties will include:
* Interacting with customers by phone and email
* Resolving customer queries where possible in the first call or email
* Liaising with specialist teams where needed
What are we looking for?
You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and, where possible, you enjoy taking ownership of queries to get them resolved.
Also, we're looking for the following:
* Friendly and helpful telephone manner
* Good written and verbal communication skills
* IT literate and comfortable learning new systems and processes
* Able to work on your initiative
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
* Flexible hybrid working
* 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
* Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
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