Customer Service CoordinatorImperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.Salary: Up to £24,000 per annum plus bonusContract: PermanentLocation: StocktonHours: Full TimeJob PurposeTo deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication. Responsibilities:
1. Accurate completion of day-to-day activities.
2. Manage the service book, service call traffic and planning of all aspects of the services we offer.
3. Liaise with factories and suppliers ensuring customer service excellence.
4. Support the Finance department to ensure payment / credit terms are adhered to.
5. Complies with financial regulations, policies, and controls.
6. Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
7. Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
8. Ensure accuracy and quality of all processes.
9. Prioritise workload and demand from internal and external requests.
10. Ensure the delivery of quality customer service.
11. Support any escalations with a one call resoluti...