Job summary We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a permanent, full-time basis. We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process. This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection. Main duties of the job he ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience. You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset. You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential. About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 246-CEN6966055 Job locations 80 St Stephens Road Norwich NR1 3RE Job description Job responsibilities ROLE SUMMARY Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES Clinical Support Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multidisciplinary team. Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. Liaise with clinical team members in relation to urgent referrals or other emergencies. Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Take and process minutes for teams (across the Locality). Job description Job responsibilities ROLE SUMMARY Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES Clinical Support Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multidisciplinary team. Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. Liaise with clinical team members in relation to urgent referrals or other emergencies. Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Take and process minutes for teams (across the Locality). Person Specification Qualifications Essential Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level NVQ3 Business Administration or equivalent or working towards NVQ2 Customer Services or working towards Desirable Shorthand Knowledge of Trust electronic record system Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation Desirable Staff Supervision/Appraisal process Skills Essential Excellent articulate communication skills Ability to coordinate and prioritise management diaries ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent Knowledge Essential Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems Desirable Knowledge of NHS policy/procedures Knowledge of medical terminology Other Essential Able to work flexible across a range of different sites/offices Person Specification Qualifications Essential Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level NVQ3 Business Administration or equivalent or working towards NVQ2 Customer Services or working towards Desirable Shorthand Knowledge of Trust electronic record system Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation Desirable Staff Supervision/Appraisal process Skills Essential Excellent articulate communication skills Ability to coordinate and prioritise management diaries ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent Knowledge Essential Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems Desirable Knowledge of NHS policy/procedures Knowledge of medical terminology Other Essential Able to work flexible across a range of different sites/offices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address 80 St Stephens Road Norwich NR1 3RE Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)