We are looking for a Reception Manager, to work 37.5 hours per week to join our supportive and friendly team. Who has previous managerial experience within a General Practice or another NHS setting. The Reception Manager will play a pivotal role in ensuring the smooth running of the reception, leading our dedicated and hardworking team of Care Navigators and for providing a positive experience for patients and visitors to the Spa Medical Centre.
Main duties of the job
* Responsible for the day-to-day management of the reception and ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Operations Manager as necessary.
* Responsible for delegating, overseeing and managing the workload of the Care Navigator team as well as providing support and training to the staff.
* Responsible for the management of the staff rota for the reception always ensuring there is a minimum of 4 weeks of rotas on the system.
* To ensure that arrangements are made to cover staff absences, using resources effectively.
* Responsible for ensuring the smooth running of all designated Reception areas.
* To offer general support to the practice team and project a positive, friendly and professional image to patients and other visitors, either in person or via the telephone.
* To carry out receptionist duties when required/necessary to do so.
* To pro-actively work to diffuse complaints at an early stage at Reception.
* To facilitate effective communication between patients, members of the Primary Care team, Secondary Care and other associated healthcare agencies.
* To work with the Operations Manager to ensure that the Practice fulfils its CQC requirements and staff receive all necessary training.
* To undertake a variety of administrative duties.
* To manage the appointments screens on a daily basis.
About us
At the Spa Medical Centre, we aim to provide the highest quality of care to the people of Melksham, we are compassionate, friendly and professional. We work collaboratively with our patients to achieve the best health outcomes. The practice extends its ethos of caring to its staff and aspires to provide a nurturing and rewarding environment in which to work.
At Spa Medical Centre we have:
* CQC good rating with outstanding features
* Very high QOF achievement
* Weekly staff running club
* Bean-to-cup coffee and a new staff wellbeing room
* Fantastic Christmas and Summer socials and wellbeing events through the year
* Purpose built modern facilities with on-site staff parking
* Location in a rapidly growing area of North Wiltshire, with many affordable homes and excellent transport links by rail and the M4. Our staff enjoy short rural commutes from Chippenham, Bath and the surrounding villages.
Job responsibilities
Job Title - Reception Manager
Line Manager - Operations Manager
Accountable to - Practice Manager, Partners
Hours per week - 37.5 hours
Job Summary
To provide the highest standards of administrative and patient services to the GP Partnership at the Spa Medical Centre. Acting as an ambassador for the surgery, acting in a helpful, caring and courteous manner to patients and staff at all times.
* Responsible for the day-to-day management of the reception and ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Operations Manager as necessary.
* Responsible for delegating, overseeing and managing the workload of the Care Navigator team as well as providing support and training to the staff.
* Responsible for the management of the staff rota for the reception always ensuring there is a minimum of 4 weeks of rotas on the system.
* To ensure that arrangements are made to cover staff absences, using resources effectively.
* Responsible for ensuring the smooth running of all designated Reception areas.
* To offer general support to the practice team and project a positive, friendly and professional image to patients and other visitors, either in person or via the telephone.
* To carry out receptionist duties when required/necessary to do so.
* To pro-actively work to diffuse complaints at an early stage at Reception.
* To facilitate effective communication between patients, members of the Primary Care team, Secondary Care and other associated healthcare agencies.
* To work with the Operations Manager to ensure that the Practice fulfils its CQC requirements and staff receive all necessary training.
* To undertake a variety of administrative duties to assist in the smooth running of the Practice.
* To manage the various appointments screens on a daily basis.
* To update all policies and procedures relating to Reception.
Person Specification
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Maintain confidentiality at all times
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
* Experience of leading/managing a team
* Experience of providing appraisal writing and staff development
Qualifications
* GCSE English C or above and 3 other GCSEs
* Educated to A Level/equivalent or higher with relevant experience
* NVQ Level 2 in Health and Social Care
* Leadership and or management qualification
Depending on experience. Starting salary is £14.10 with an uplift depending on experience.
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