Job Title: Customer Service Advisor
Location: Derby, DE1 9TA (Full time onsite)
Salary: £24,500pa - £27,000pa + benefits DOE
Contract Type: Permanent
Hours: Full time 37.5 hours, Monday to Friday
Role Summary
To provide a professional, efficient and solution-focused customer experience, ensuring that the highest standards of service are provided at all times, including excellent response times and timely, professional management of queries.
To ensure that all administrative processes on the Toyota contract are carried out and completed in line with KPIs and that all members of the teamwork to ensure that there is clarity on the system as to the next step.
Main Duties and Responsibilities Include:
* Deal with customer queries via telephone, face to face and email.
* Monitor diaries to ensure that clinicians' diaries are optimised.
* Manage the contract inbox efficiently with excellent communication and response times.
* Build relationships with key client stakeholders.
* Provide regular communication and updates on the progress of enquiries.
* Responsible for OH center reception activity for Optima Health enquiries.
* Book meetings and activity with Toyota members.
* Responsible for Fed Flex Admin with the Toyota contacts.
* Manage an effective recall programme for members' Routine Health Checks appointments.
* Liaise with clinical, administrative or management colleagues to escalate complaints or concerns where appropriate.
* Responsibility for chasing any information due from client/employee and ensuring that the client is kept updated of progress at all times.
* Responsible for equipment orders & maintenance.
* Perform other tasks as may be required by the business from time to time.
Experience, Skills and Knowledge Required for the Role
* Previous Administration / Diary management experience
* Willing to learn and develop new skills
* Excellent communication
* Attention to detail
* IT literacy: Able to confidently use MS Word, Excel and Outlook
What Can We Offer You?
* Competitive salary
* 25 days annual leave, plus bank holidays
* Buy and sell holiday scheme
* Pension scheme
* Health Cash Plan
* Career progression opportunities
* Employee Assistance Programme
* Cycle to work scheme
* Eye care test vouchers
* Flu vaccination scheme
* Employee discount scheme
* Life assurance
* Professional registrations fees paid
* Clinical Training Academy
About Us
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry-leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provides an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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