Role - Team Leader
Location - York
Hours - 40 hours
Salary - starting from £13.00 per hour plus competitive commission structure
We have an exciting opportunity for a Team Leader to join our sparkling new York team (coming soon)! Reporting to the Business Manager, you will support aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.
The Role
Your key responsibilities are:
1. Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all.
2. Deliver impeccable customer service, sharing your knowledge with each customer.
3. Embody Trinny London’s brand and style, ensuring that your customers are returning back to you.
4. Work in a fast-paced environment to achieve and exceed KPIs, feeding on the buzz of achieving your goals.
5. Collaborate with our education and training team to continually offer best-in-class makeup advice and services.
6. Stay up to date with the latest skincare and makeup trends, improving your product knowledge and elevating your artistry.
7. Drive sales to reach daily and monthly sales targets.
8. Assist your Business Manager with:
1. Planning events to increase sales and footfall.
2. Completing and distributing rotas via our HR system and rota system.
3. Motivating and inspiring the team to improve their artistry and product knowledge.
The essential skills and experience required to succeed in this role are:
1. Experience in a retail makeup artist position, ideally within the luxury sector.
2. Passion for makeup and skincare.
3. Experience with customer relationship management and data capture targets.
4. Adaptable and confident in an ever-changing, fast-paced, high-pressured environment.
5. Positive and can-do attitude.
6. Strong communication and mathematical skills.
7. Comfortable and motivated by working towards and exceeding targets and KPIs.
8. Organised, punctual, and flexible to work retail hours, including bank holidays and weekends.
9. Personable with a customer-centric mindset.
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
1. Welcome Trinny London Starter Stack.
2. Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
3. Competitive commission structure.
4. T-Parties = summer and festive celebrations!
5. Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave).
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and give everyone a chance to be the best versions of themselves.
We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.
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