Job Description
Job Opportunity: German and French speaking Support Specialist
Salary: £22,000 per annum
Contract: Full-time, permanent
Location: Sheffield, S6 (office-based, excellent transport links)
Verus Recruitment is excited to partner with a market leader in the digital print industry to find a Support Specialist to join their dynamic support team. This is an excellent opportunity to be part of an innovative, fast-paced organisation dedicated to delivering exceptional customer service to a global network of resellers and end-users.
The Role:
As a Support Specialist, you'll play a key role in ensuring customer satisfaction by responding to technical inquiries and providing guidance on the company's proprietary software and digital ecosystem. Based in the Sheffield office, you'll collaborate with a small, dedicated team, acting as both a customer advocate and brand ambassador.
Key Responsibilities:
* Deliver professional, courteous support to customers, resolving technical inquiries efficiently.
* Build and maintain strong relationships with customers through interactive communication.
* Provide accurate and complete information using available resources.
* Conduct product setup and training sessions for new customers.
* Troubleshoot issues across the company's product range and ensure resolutions.
Essential Skills: