NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C's Values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role., To accurately and promptly carry out the instruction's of the Registered Nurse (RN)
To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)
To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately
To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse
Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy
Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy
To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions, Clinical duties to include patient hygiene - assisting patients with personal care
Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities
Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities
Ensuring patient physical comfort - reporting any signs of physical distress to the RN
Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN
Clinical measurements - to assist with routine blood pressure and blood glucose monitoring
Noting physiological and neurological observations following completion of Trust training
To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person
Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN
To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.
To have completed the Care Certificate or relevant experience in a care setting