Service Desk Administrator
Dundee
Up to £28k DOE
Full time, 12-month FTC
Pertemps are delighted to be supporting a reputable organisation based in the North East of Scotland who are looking to add a Helpdesk Administrator to their team. This will be a 12-month contract role to over maternity. This role is very fast-paced and is well suited to someone who has strong experience in the facilities management sector.
As a service desk administrator, you will be responsible for managing and supporting the operational and administration functions related to the contracts across the country. This role will require close collaboration with various teams to ensure smooth operations across the multiple contracts. Your day-to-day tasks will involve timesheet management, scheduling work, processing engineer reports and coordinating procurement activities for equipment.
Roles Duties:
1. Review timesheets and record accurately breaks, hours and travel times to the accounts team.
2. Collaborate closely with the service desk admin team to deal with visits, repair works and call-outs.
3. Ensure all areas of responsibility are covered each day by coordinating with the team.
4. Review engineer report to ensure all work has been completed and is invoiced correctly.
5. Manage all follow up actions such as revisits when required.
6. Request POs for...