Epsom and St Helier University Hospitals NHS Trust
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
The post holder will be responsible for the pathway of paediatric patients in accordance with the principles and 18 week target waiting times and expediting pathways where necessary ensuring cancellations are rescheduled and recorded. They will provide cross-cover to colleagues within the team during absence.
Provide administrative support to consultant/clinical teams including the management of timetables.
Main duties of the job
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust's computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or admission.
When necessary in conjunction with Medical Records ensure all patients' records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports, obtaining results from external organisations/healthcare providers and preparing them and patients' records for review by clinicians as required.
Facilitate completion of prior approval/exceptional treatment forms prior to patients' attendance and/or admission in line with South West London Effective Commissioning Initiative.
To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job responsibilities
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Monitor and request stationary in line with local procedures.
Person Specification
High level of IT Skills
* IT Experience
* Experience of using a full range of IT/Patient administration systems
* IT Qualifications
* ECDL
* NVQ or working towards NVQ or equivalent
NHS Experience
* 1 year of NHS experience
* Knowledge of NHS service provision including the pathway of care
* Paediatric NHS experience
* A minimum of one year's experience working in a similar role in a hospital/health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Epsom and St Helier University Hospitals NHS Trust
£31,081 to £33,665 a year incl HCAS Outer pro rata
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