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Retail & Operations Director with over 25 years in senior leadership. A specialist in nurturing high performing teams
We are hiring a Showroom Maintenance Technician to join our team!
* £30,000 Salary (depending on experience)
* Company vehicle.
* Company uniform, mobile phone.
* Generous staff discount scheme after successful completion of probation period.
* Company pension.
Who are we?
HotSpring World are proud to be the number one selling hot tub company worldwide. We have been setting the gold standard for hot tubs and swim spas since 1977. Serving all of the UK, HotSpring World UK is part of the Masco Corporation, a Fortune 500 Company that is the leader in the hot tub and aquatic fitness products.
We are committed to quality and innovation, and our goal has always been to improve customers’ everyday lives. We always deliver on our ‘Every Day Made Better’ promise by creating products that enhance our customers’ health, wellness, and happiness.
Our factory-trained sales consultants are dedicated to delivering a first-rate customer experience every time. They understand that many customers are purchasing a hot tub for the first time, and do their best to make the entire process informative and fun.
The role
As a Field Showroom & Maintenance Technician, you will be responsible for maintaining our showrooms, ensuring all products and displays are in excellent condition. This includes diagnosing and repairing showroom products, carrying out maintenance tasks such as painting, wood repairs, and light construction, as well as delivering and installing marketing materials, accessories, and spa covers. You will also support showroom setup for promotional events and conduct regular inspections to uphold company standards.
In addition to showroom upkeep, you will play a key role in supporting customer deliveries by installing covers and accessories while providing basic product guidance. You will also be responsible for conducting monthly water tests on showroom spas and coordinating with external suppliers for specialised repairs when required. Your work will directly contribute to enhancing the customer experience and ensuring our showrooms operate smoothly.
Location
You will be based out of our office in Roxwell, near Chelmsford, Essex. The role will be mostly out in the field with occasional nights away. There will also be a requirement to visit customer homes.
About you
You’re a hands-on problem solver with a strong background in general maintenance, including painting, minor electrical and plumbing repairs, and basic carpentry. You have experience installing and troubleshooting showroom products and accessories, ensuring everything is presented and functioning at its best.
With a customer-focused mindset, you’re confident providing technical support and working in a retail or showroom environment. You’re proactive in identifying and resolving maintenance issues, carrying out small fixes to prevent costly repairs, and coordinating with external vendors when specialized expertise is needed.
Person specification
* Proven experience in general maintenance, including painting, minor electrical and plumbing repairs, and basic carpentry.
* Familiar with installing and troubleshooting showroom products and accessories.
* Experience in customer service, particularly in a retail or showroom setting.
* Strong problem-solving skills to quickly resolve maintenance issues.
* Ability to perform small fixes to prevent costly repairs.
* Experience providing technical support and coordinating with external vendors for specialized repairs.
What’s in it for you
At HotSpring World, we believe that everyone should ‘Feel good. Live well'. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and dedication to our employees, customers, and community. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.
Hours
Full time. Occasional weekends as and when required.
Seniority level
Entry level
Employment type
Full-time
Industries
Retail
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