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Role Overview:
Working as a Quality Assessor within BFSI campaign the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
* No outstanding performance management
* Solid understanding of how Quality can influence achievement of business objectives
* Have an excellent command of the English language
* Strong motivational skills to develop people’s attitudes and skills
* Excellent communication skills to impart knowledge and information
* Committed, enthusiastic, positive and resilient
* Able to cope in a high-pressure environment
* Comfortable with adapting to fast paced change
Skills/personal attributes
* Accuracy and speed
* Presentation skills to report statistical information and conduct team briefs
* High level of numeracy and literacy
* Ability to take on new challenges and ideas
* Excellent communication skills both written and verbal
* Sound coaching skills
* Ability to undertake statistical analysis
* Confident and capable of communicating with client and team members
* Highly organized with the ability to meet deadlines
* Ability to cope under pressure