In this role, you are accountable for1. Autonomously lead the co-ordination of the Operational Oversight and Optimisation function, being highly proactive in planning, preparing, and organising identified activities.2. Provide and receive complex, sensitive and contentious information, from a wide range of stakeholders in a formal setting.3. Develop and maintain comprehensive reports, presentations and documentation on ongoing Operational Oversight and Optimisation initiatives and activities and submit summary and highlight reports to management and senior executives each month. Evidencing within these, progress, deliverables, risks, issues and demand cross directorate mapping to enable decision making.4. Co-ordinate, facilitate and chair Operational Oversight and Optimisation discovery and improvement workshops and meetings.5. Build professional relationships and engage constructively with internal and external senior stakeholders on a range of business and Operational Oversight and Optimisation sensitive issues.6. Analyse, record and maintain Operational Oversight and Optimisation progress, deliverables, risks, issues and cross directorate demand mapping on approved dashboards and platforms.7. Maintain the Operational Oversight and Optimisation deliverable plan, working with cross directorate stakeholders to track against deliverables, and reporting progress to management.8. Autonomously manage and track the complex dependencies between Operational Oversight and Optimisation initiatives other cross directorate activities.9. Autonomously manage the Operational Oversight and Optimisation mailbox and other engagement channels responding to queries about initiatives.10. Lead on stakeholder engagement activities such as surveys and focus groups, providing insightful reports and solutions.11. Working collaboratively across all operational directorates, lead on the development of business process design and implementation, including the development, review, maintenance and communication of Operational Oversight and Optimisation procedures and processes.12. Identify, gather and co-ordinate the sharing of best practice in ways of working across all operational directorates.13. Support, facilitate and chair sessions aimed at cross directorate continuous improvement of business processes, including reviewing whats working well, what could be improved, lessons learned etc.14. Ensure the Operational Oversight and Optimisation team are supported in the organisation and delivery of critical tasks and explore ways to improve performance across directorates.15. Work with wider NHSBSA Subject matter teams and establish relationships where applicable to support the business needs of the team and its work, in particular DDaT, Governance and Assurance team, and Business Continuity.16. Responsible for autonomous delivery of work to support identified activities/discrete pieces of work on time, including planning, running and completion of project style work whilst meeting necessary outputs within scope and analysing and evidencing success.17. Where required provide Operational Oversight and Optimisation updates to senior management and Heads of Service as and when required.18. Provide co-ordination and lead on ad hoc duties as directed by the Operational Oversight and Optimisation lead.19. Deputise for the Operational Oversight and Optimisation lead.20. Maintain an excellent knowledge of emerging operational trends and risks within the private and public sectors such as NHS and supporting Arms Length Bodies. In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.