Hotel Night Receptionist, Gateshead, Part Time 22.5 hours per week
Looking to recrut a part time night receptionist, the candidate will ideally come from a hospitalit background.
Main Responsibilities:
To ensure that all departmental service standards are maintained at all times.
To assume the role of any front office/night team member should business levels demand.
To ensure the company credit control policy is adhered to.
To monitor use of daily Accounts/Night handover book and check corrective action is carried out where necessary.
Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest. Ensure all points are logged in the Duty Managers handover diary.
To ensure senior management and customer service department are kept fully informed of all developments and guest feedback
Efficient handover is given to the Guest Service Team.
Ensure all standard checklists are used as prescribed.
To be able to deal with any reasonable requests from guests in a professional manner.
To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
To ensure that all public areas are maintained in a clean and orderly fashion
To ensure that all meeting rooms are prepared in accordance with the M&E operations sheets.
Ensure all corridors are clear; fire extinguishers and fire doors are secured.
To ensure safety floor checks are carried out during the night, according to Company standards
To be responsible for the reporting of all maintenance work required within the department.
To ensure that senior management are kept informed of all developments and guest feedback.
To oversee that communication is made with housekeeping to arrange room moves, VIPs and special requirements as and when required as Duty Manager.
To be conversant with hotel selling strategy.
Ensure that you are uniformed in line with Company Standards and understand the importance of personal hygiene.
To be punctual, polite, courteous and helpful to guests and colleagues at all times.
To ensure the correct operation of all night systems.
To ensure that the Night Audit, file maintenance and daily back up are carried out properly.
To be responsible for the upkeep of all front office equipment and to arrange servicing. Also, to report any faults or risks as is necessary.
To be responsible for ensuring Night minibar is daily checked and that procedure is kept up to standard