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* Selling tickets for all Leeds United fixtures, memberships, hospitality and tickets for all Club Events.
* Deal with telephone bookings, matchday counter sales and general ticketing enquiries.
* Fulfillment and distribution of away match tickets.
* Maintaining accurate database information.
* Handling any customer queries.
* General administrative duties and after sales service.
* Responding to email enquiries and queries.
* Arrange dispatch of the Ticket Office mail.
* Answer calls, take messages or direct calls to correct team/team member.
* Transfer enquiry calls to customer services.
* Any other administrative tasks required to fulfil the role.
The ideal candidate will also have:
* Previous administration experience in ticketing/selling and/or customer servicing / Call Centre environment.
* Basic knowledge of Microsoft Word and Excel.
* Must have strong communication, follow-up and team orientation.
* Display flexibility with good organisational and prioritisation skills.
* Can perform under pressure and operate in a fast-paced environment.
Ideal behaviours we look for in team members include:
* Strong interpersonal skills.
* Ability to use initiative and be creative.
* Ability to prioritise case load and manage time effectively.
* Confident and assertive.
* Ambition, passion and willingness to learn.
EQUALITY & DIVERSITY:
As we are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, we welcome all applications. We want everyone to feel valued and included in the football community and to achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.
SAFEGUARDING & RECRUITMENT:
Leeds United FC are committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expect all staff to share this commitment. All staff, whatever their role, will receive safeguarding training and will be expected to champion the culture of 'safeguarding is everybody's responsibility'.
How to Apply:
To apply please click on the link below to complete our online application form:
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