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IB (Intelligent Building) Systems Manager
Location: London
The purpose of the role is:
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting now for an IB Systems Manager to join the team located at our client's London headquarters in Canary Wharf, where a major refurbishment is currently under construction and will be going live in Q1 2026.
The successful candidate will be responsible for managing the Intelligent Building (IB) systems and other control & monitoring systems. Training will be provided. The candidate will be the subject matter expert in these systems and the first line of response when there are system/network faults/failures, serving as the CBRE single point of contact for client IB systems.
Leading up to the building going into operation, the candidate will undertake training, familiarize themselves with the building and its systems, assist the Engineering Manager with creating processes and building setup, witness/shadow commissioning activities, and review documentation from the project.
The new headquarters feature smart building technologies, a BIM (Building Information Model) platform, and a client concierge system, with the ambition to create use cases and configure the systems to allow improved efficiencies in operation.
This is an exciting opportunity to be part of the journey from mobilization into operation of this smart building and a chance to develop new skills in what is a glimpse into the future of FM operations.
Key Tasks:
* Maintain and keep the building's systems and all associated component parts in excellent working repair.
* Own these systems, understand them and their network configurations, and be the first line response to dealing with issues.
* Understand the cloud environments for IB systems, how they are set up, configurations and dashboards, and be the first line response to resolve issues (training on these specific systems will be provided).
* Plan maintenance activities and manage suppliers and their maintenance contracts.
* Conduct routine tests, checks, and record keeping for all the building's systems through traditional methods and use of building analytics and predictive maintenance techniques.
* Manage all change requests related to operation and maintenance of the systems.
* Provide coaching and development of staff in the areas of change requests, incident management communication and escalation, operation of building plant and systems.
* Witness and shadow project commissioning activities and work closely with the Smart Building contractor on the project to integrate and accept systems.
* Ensure monitoring of the building's environmental temperature, humidity, and space conditions to maintain comfortable working conditions within the office environment.
* Coordinate with the client's Technology organization to provide technical solutions for the CBRE account and Client's FM Operations Team and to address FM Technology related issues as they arise.
* Coordinate with the FM Operations team to support the implementation of systems and policies.
* Provide guidance and technical solutions for team initiatives and ensure compliance with established technical and operational standards.
* Assist in the development of the operating budget.
* Assist with the development and execution of project plans for team initiatives.
* Support leadership with new business development, including identification of opportunities, client solicitation, proposal development, and presentation.
* Keep up to date with current and emerging technologies and propose solutions that drive operational efficiencies and enhance client experience.
Management Responsibilities:
* Provide formal supervision to individual employees within a single functional or operational area.
* Recommend staff recruitment, selection, promotion, advancement, and corrective action.
* Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisals for staff.
* Mentor and coach team members to further develop competencies. Lead by example and model behaviors that are consistent with the company's values.
Person Specification:
* STEM degree with Information Systems (hardware/software) preferred.
* Strong PC skills, MS Office.
* Strong knowledge of modern building systems (e.g., BMS, EMS, PMS, Lighting control, SCADA).
* Experience of IP networks, networking concepts, and systems convergence.
* Technical integration - understanding how systems operate and work together.
* Self-motivated and resourceful.
* Excellent written and verbal communication skills.
* Strong organizational and analytical skills.
* Ability to provide efficient, timely, reliable, and courteous service to customers.
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