An exciting opportunity has arisen to join our Patient Systems team where the prime responsibility will be providing customer support to users of multiple systems used throughout the Trust.
The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, and general system maintenance is managed effectively and in a timely manner.
The role will be based at Royal Derby Hospital but may involve travel to other locations within the Trust.
Main duties of the job
You will provide excellent IT support and training for users with system changes or for staff new to the Trust.
You will require the ability to work under pressure and to tight timescales, hence excellent time management skills are essential.
You will also be expected to work as part of a team but equally to work independently to support the needs of the service.
The service currently provides 24/7 support so some out of hours work will be required on an on-call basis.
Closing date of applications: 14 November 2024
Interview date: 28 November 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, both professional and leadership development
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
Communication & Relationship skills
Essential
* Excellent interpersonal and communication skills
* Ability to work independently and as part of a team
* Ability to develop working relationships
* Excellent customer service skills
Knowledge, Training & Experience
Essential
* Sound understanding of the Organisation and its business
* Demonstrable experience of working within IT
* Educated to degree level or demonstrable relevant experience
* Clear knowledge of IT and its role within the Trust
* Advanced knowledge of systems configurations, applications, and procedures
* Experience of IT incident reporting and system management
* Understanding of systems from a user's perspective
Desirable
* In-depth knowledge of NHS IM&T Security Manual
* Awareness of Industry Standard Security Practices
Analytical & Judgemental Skills
Essential
* Ability to work under pressure, to tight timescales
* Able to solve problems without the need for escalation
* Be accountable for their actions
Planning and organisational Skills
Essential
* Excellent time management skills
* Ability to work on own initiative
* Ability to ensure efficient/effective system provision
* Excellent organisational skills
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Any attachments will be accessible after you click to apply. #J-18808-Ljbffr