Our Client is looking for 2 telephone collectors to join their growing business, in this role you would be: Engaging with customers. Handling a large volume of inbound and outbound Providing a professional service which meets our quality assurance gateway standard whilst achieving KPIs. Taking payments over the phone from debit or credit cards Complying with Regulatory Rules and Guidance that are covered during training, in particular those set by the Financial Conduct Authority, The Information Commissioners Office, Ofcom and the Credit Services Association. Understanding, where appropriate, the legal process of debt recovery and the ability to explain the process with accuracy and clarity to customers. Carrying out other duties as instructed to ensure the smooth running of the company. Qualifications and Education Requirements Should have C grade GCSE's in English and Maths. Preferred Skills Customer service orientated. Self-motivated with a target/objective driven approach. Ability to work accurately, paying attention to detail. Ability to work in a team framework - to be versatile and flexible. Ability to work under pressure. Good organizational skills.