Job Overview
To coordinate and provide Reach Care's staff with well-thought-through and proactive work schedules, ensuring the needs of the people we support are met, within an effective and efficient office environment.
Main Duties & Responsibilities
1. To schedule supported living, community support hours and staff locations in accordance with the organisation's aims and objectives.
2. To ensure, where appropriate, that all statutory requirements for the service delivery are adhered to e.g., liaising with the learning and development coordinator to schedule training.
3. To be responsible for the implementation and monitoring of scheduling new services in consultation with the management team.
4. To work closely with managers to understand where changes will be planned as individual needs change, thus adapting the rota accordingly.
5. Publish work schedules 4-weeks in advance to support proactive planning and delivery.
6. Scheduling of any required staff travel time.
7. Send schedules to our supported people's families, as appropriate.
8. Communicate changes concerning schedules to service users, families, and staff members in a timely manner.
9. Proactively identify where planned staff absence may impact on service delivery and liaise with managers to plan ahead.
10. Calmly manage changes to the rota due to sickness absence.
11. Work alongside payroll and invoicing colleagues to ensure information is correct and prepared for processing.
12. Liaise with management and office staff, ensuring staff contracted hours are appropriately managed against scheduled hours, raising concerns to management where contracted hours are not being met (too many and too few).
13. Regularly monitor commissioned hours against service delivery requirements, raising concerns to management and reporting variances for the Quarterly Quality report.
14. Attend team meetings for the scheduled services; actively listen to identify constructive feedback to enable the creation of efficiencies within the rota and scheduling development.
15. Schedule on-call shifts, including being part of the on-call pool (for which there is additional pay).
16. Collate data such as refused or cancelled hours and liaise with invoicing where this incurs a charge to the customer.
17. Other tasks considered to be commensurate with the role.
Skills, Experiences and Qualifications
1. Good verbal and written communication skills.
2. High standards with attention to detail.
3. Good problem-solving skills, with the ability to think logically and innovatively.
4. An effective team player with empathy, approachability, and good listening skills.
5. Good time management and prioritisation skills, enabling deadlines to be met consistently.
6. Experience within an administrative role (care scheduling and rostering - desirable).
7. Experience of working within a service delivery environment.
8. Familiarity with the requirements of working within a regulated environment (Care Quality Commission - desirable).
If you are ready to take on a challenging yet rewarding role at Reach Learning Disability Care C.I.C, please contact sarah.brooks@reachuk.org for further information on how to apply (job description and application form).
*PLEASE NOTE - WE WILL NOT BE ACCEPTING CV ONLY APPLICATIONS THROUGH INDEED.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Additional leave
* Canteen
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 31/10/2024
#J-18808-Ljbffr