Merkur Slots Venue Manager - Luton
Position: Venue Manager - Luton
Salary: £33,345 per annum
Hours per week: 45
Job Purpose:
Overall responsibility for the performance and profitability of a licensed gaming centre, including but not restricted to ensuring that:
* Budgeted targets are achieved;
* Company operating standards are adhered to;
* Cost controls are met;
* Human Resources are effectively managed;
* Marketing/promotional activities/events are delivered correctly;
* Physical and personal security is maintained;
* All management reporting/administration is completed;
* Cash/assets are controlled and any risk of loss is minimized;
* Excellent customer relations are built and maintained;
* Operate in accordance with LCCP;
* Lead Supervisor maintains control of venue and offers support where appropriate;
* Staff are being properly managed and training is being carried out where required;
* Cluster/Area Manager is regularly briefed on venue performance.
Main Responsibilities and Key Tasks:
Operational:
* To ensure day-to-day control and coordination of all venue activities and staff.
* Establish and maintain customer service standards on behalf of the Company and maximize income wherever possible.
* To take full responsibility for the opening, trading, and closure of the venue.
* To monitor the level of engineering support provided to the venue and report any deficiencies.
* To ensure that all machines in the venue are playable; small fixes, as defined by the Company, are to be fixed if trained and certificated.
* To implement appropriate marketing/promotional activities to maximize revenue opportunities.
* To monitor competitor activity, report as appropriate, and recommend action where required.
* To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
* To observe the legal aspects of the business relating to machine licensing and report any discrepancies immediately.
* To achieve KPIs and audits; this includes international compliance, etc.
* To follow company standards as stipulated in the Operations Manual.
Security:
* To ensure that no person under the age of 18 gains access to the venue in accordance with current legislation.
* To ensure that all Company security procedures are adhered to by all employees.
* To hold regular assessments of security procedures in liaison with the Cluster/Area Manager.
* To ensure the correct operation and monitor the condition of all security aids supplied by the Company.
Health and Safety:
* To ensure at all times the safety of all employees and members of the public visiting the venue.
* Adhere to all health and safety practices and procedures.
Administration:
* Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
* Investigate any exceptions, promptly taking appropriate remedial action.
Human Resources:
* To ensure that all venue employees perform to required personal and company standards at all times.
* To deal with any instances of poor performance or misconduct ensuring appropriate action is taken.
* To ensure a good working environment is established and maintained.
Marketing and Promotional Activity:
* To ensure that all marketing/promotional material is implemented in accordance with the instructions of the Cluster/Area Manager/Marketing Manager.
Customer Service:
* To own and resolve problems where required.
* To promote the company positively when dealing with customers.
Other:
* To actively discourage harassment, bullying, victimization, or discrimination of any kind.
* To carry out any other reasonable duties as required by the Company.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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