Job summary WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA INDEED. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4272/?utm_mediumjobshare/details?sTypeNhsJobs/reference/4272 Salary:£30,559 £32,654 Hours per week:37 hours Interview date:Week commencing Monday 14 April 2025 Refugee Resettlement and Migration Service - Supporting New Beginnings Embark on a meaningful journey with the Refugee Resettlement and Migration Service, by supporting relocated families through transformative programs like Afghan Resettlement Schemes and UKRS, Homes for Ukraine. Main duties of the job In response to increased demand in Afghan resettlement (Afghan Resettlement Programme ARP)due to political decisions in Afghanistan's neighbouring countries, our officers play a vital role in aiding Afghan and UKRS families under the Managed Resettlement Stream. They ensure a seamless transition for individuals relocated to Wiltshire, prioritising access to public services, and supporting families towards independence and integration in line with specific relocation scheme guidelines. To excel in this role, a deep understanding of public sector services, empathy for the experiences of new arrivals in the UK, and a profound respect for diverse cultures are essential. Apply now to become a valued member of our dedicated team, contributing to the achievement of successful resettlement and integration experiences for the families we serve. About us Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right. Date posted 18 March 2025 Pay scheme Other Salary £30,559 to £32,654 a year Contract Permanent Working pattern Full-time Reference number F0041-4272 Job locations County Hall Bythesea Rd Trowbridge Wiltshire BA14 8JN Job description Job responsibilities To support the delivery of resettlement programmes in Wiltshire ensuring outcomes are aligned to the Councils Business Plan. To work with the council and other public services to deliver outcomes for resettlement programmes in accordance with Home Office guidelines - including support with signposting families and supporting access to services such as ESOL classes, nursery provision, job centers and other public and charitable services. This will require an in-depth understanding and assessment of what service a family / individual requires To be involved in all aspects of the resettlement process including securing properties, referral acceptance and arrival arrangements through to family/ individual independence To assess individual / family requirements at times of query or complaint to ensure accurate and reliable information is provided or that the issue is escalated appropriately. To work with other Casework Support Officers to ensure adequate support is available to refugees during office hours Using, making sense of and developing templates to undertake regular review meetings with refugees to understand needs, identify support requirements and support meeting support requirements where appropriate To be responsible for maintaining support plans and case notes for each individual / family, ensuring accurate and relevant information is provided and included. To utilise own knowledge and understanding to ensure accurate advice and support is provided to volunteers in respect of cultural issues, council working practices and government guidance and initiatives. To provide advice and guidance to refugees to access employment opportunities where appropriate (as directed by DWP and Employment and Skills partners) To expand knowledge and understanding of the needs of refugees/ migrant population and support interfaith activity as appropriate, ensuring knowledge and skills are cascaded to team members and volunteers. To foster the development of ethnic minority communities in Wiltshire and support their integration into the British way of life To provide advice and guidance to refugees and migrant population in understanding and working within the requirements of British culture To work with other authorities in relation to transfer/ relocation, where appropriate To support colleagues across wider service including, but not limited to, development of volunteer network To provide informal interpreting to support access to services (typically through supporting access to official interpreting services) Support and deliver internal and external training on BAME population and migration services. To work with our communities and provide a link to support in suitability of services, to meet the needs of Wiltshires diverse population, enhancing inclusion and diversity. Some out of hours working (specifically during arrivals of new refugee families, emergencies or training) Travel to provide casework support across the county Use of (council provided) technology to provide virtual casework support Job description Job responsibilities To support the delivery of resettlement programmes in Wiltshire ensuring outcomes are aligned to the Councils Business Plan. To work with the council and other public services to deliver outcomes for resettlement programmes in accordance with Home Office guidelines - including support with signposting families and supporting access to services such as ESOL classes, nursery provision, job centers and other public and charitable services. This will require an in-depth understanding and assessment of what service a family / individual requires To be involved in all aspects of the resettlement process including securing properties, referral acceptance and arrival arrangements through to family/ individual independence To assess individual / family requirements at times of query or complaint to ensure accurate and reliable information is provided or that the issue is escalated appropriately. To work with other Casework Support Officers to ensure adequate support is available to refugees during office hours Using, making sense of and developing templates to undertake regular review meetings with refugees to understand needs, identify support requirements and support meeting support requirements where appropriate To be responsible for maintaining support plans and case notes for each individual / family, ensuring accurate and relevant information is provided and included. To utilise own knowledge and understanding to ensure accurate advice and support is provided to volunteers in respect of cultural issues, council working practices and government guidance and initiatives. To provide advice and guidance to refugees to access employment opportunities where appropriate (as directed by DWP and Employment and Skills partners) To expand knowledge and understanding of the needs of refugees/ migrant population and support interfaith activity as appropriate, ensuring knowledge and skills are cascaded to team members and volunteers. To foster the development of ethnic minority communities in Wiltshire and support their integration into the British way of life To provide advice and guidance to refugees and migrant population in understanding and working within the requirements of British culture To work with other authorities in relation to transfer/ relocation, where appropriate To support colleagues across wider service including, but not limited to, development of volunteer network To provide informal interpreting to support access to services (typically through supporting access to official interpreting services) Support and deliver internal and external training on BAME population and migration services. To work with our communities and provide a link to support in suitability of services, to meet the needs of Wiltshires diverse population, enhancing inclusion and diversity. Some out of hours working (specifically during arrivals of new refugee families, emergencies or training) Travel to provide casework support across the county Use of (council provided) technology to provide virtual casework support Person Specification Experience Essential High level of relevant and practical experience acquired on the job. An advanced understanding of relevant procedures and working practices. Advanced knowledge of specialist function relevant to service area. Excellent ICT skills including use of Microsoft applications and specialist systems Good communication and interpersonal skills. Good customer service skills with experience of resolving customer enquires in the relation to the service area. Experience of working with the public in a customer facing / contract role. Relevant practical experience working as part of team to meet service standards, targets and deadlines Good planning and organisational skills, with proven ability to use initiative, prioritise workloads and achieve deadlines Good Literacy and numeracy skills Proven experience in the competent and safe use of complex equipment relevant to the role. Qualifications Essential Educated to HNC in English / Humanities or equivalent experience A good understanding of a range of public services and the experience of new arrivals in the UK A good understanding of health and social care contexts and process for making referrals Experience in following policies and procedures Experience in contributing to and maintaining records Experience of coordinating or working alongside other volunteers Experience of liaising with external stakeholders to shape the delivery of their services in accordance with ethnic minority culture requirements An understanding of differences in British and other cultures Desirable Experience in project and programme management Experience of risk management principles and case conference working Person Specification Experience Essential High level of relevant and practical experience acquired on the job. An advanced understanding of relevant procedures and working practices. Advanced knowledge of specialist function relevant to service area. Excellent ICT skills including use of Microsoft applications and specialist systems Good communication and interpersonal skills. Good customer service skills with experience of resolving customer enquires in the relation to the service area. Experience of working with the public in a customer facing / contract role. Relevant practical experience working as part of team to meet service standards, targets and deadlines Good planning and organisational skills, with proven ability to use initiative, prioritise workloads and achieve deadlines Good Literacy and numeracy skills Proven experience in the competent and safe use of complex equipment relevant to the role. Qualifications Essential Educated to HNC in English / Humanities or equivalent experience A good understanding of a range of public services and the experience of new arrivals in the UK A good understanding of health and social care contexts and process for making referrals Experience in following policies and procedures Experience in contributing to and maintaining records Experience of coordinating or working alongside other volunteers Experience of liaising with external stakeholders to shape the delivery of their services in accordance with ethnic minority culture requirements An understanding of differences in British and other cultures Desirable Experience in project and programme management Experience of risk management principles and case conference working Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wiltshire Council Address County Hall Bythesea Rd Trowbridge Wiltshire BA14 8JN Employer's website http://www.wiltshire.gov.uk/ (Opens in a new tab)