Full-time – Hybrid 2 days per week in the office 6-month temporary contract Free parking onsite We are seeking a temporary Customer Services Representative to join our client’s well-established team. This role is crucial in providing high-quality, fast, and efficient customer service, ensuring all interactions and transactions meet our high standards and contribute positively to the customer experience. Day-to-day of the role: Answer inbound customer calls and manage day-to-day requirements of our customers. Receive and process customer orders on the ERP System in line with company procedures and customer requirements. Log and resolve customer queries/complaints using CRM, Agile, Baan, or other appropriate methods. Liaise with internal and external departments to resolve issues/queries promptly and efficiently. Participate in ad-hoc projects and closely collaborate with other departments to ensure orders are shipped with the highest level of service. Maintain records of all orders and relevant documentation for reference and auditing purposes. Process credits within one working day, ensuring compliance with terms and conditions. Ensure all internal controls are complied with and take ownership of processes to pass internal and external audits as per SOP. Support the management structure and carry out additional tasks as required to meet business needs and objectives. Required Skills & Qualifications: Excellent spoken and written English. Good organizational, problem-solving, and administrative skills with keen attention to detail. Experience using Microsoft Office, ERP, and CRM systems. Minimum of 1 year experience in a high-volume call centre environment. Strong customer-facing skills, including clear and precise communication. Ability to manage multiple priorities while meeting deadlines, targets, and KPIs. Proactive focus on areas of continuous improvement. Educated to a minimum of 4 GCSE’s grade C or above (or equivalent). Please click apply today for immediate consideration.