About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
As a Customer Experience Manager, you'll drive top-tier service, harness technology to enhance customer journeys, and grow key accounts. This role combines order management, customer relations, and strategic account development.
Responsibilities
* Efficiently manage and process orders.
* Build and maintain strong customer relationships, ensuring clear communication.
* Elevate customer service standards.
* Conduct customer meetings to support account growth.
* Coordinate between manufacturing, dispatch, sales, and finance to streamline operations.
* Embrace growth within the company.
* Manage the Customer Experience team and ensure daily checklist actions are completed.
Ideal Candidate: Essential Skills
* Excellent verbal and written communication.
* Skilled with sales and order processing tech.
* Detail-oriented and proactive.
* Minimum two years of experience managing a team.
Nice-to-Have Skills
* Background in bakery or food industry or FMCG.
* Proven customer service expertise and leadership.
* Eagerness to contribute across departments.
* Strong business acumen.
* Passion for premium bakery products.
Why Join Galeta?
* Meaningful work with a growing brand.
* A culture of innovation and excellence.
* Opportunities for career growth and development.
* Engage with NPD and EPD for beloved products.
* Eco-conscious company with strong sustainability focus.
* Unlimited free baked goods in the office!
Additional info
* Hours: 8:30am - 5:30pm Monday- Friday, based in Farringdon HQ, with escalation support over weekends
* 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
* Must have the right to work in the UK.
Apply Now
Please your CV and a cover letter telling us why you would be a great match for the role. We’re looking for someone passionate about premium food and customer service who’s eager to make an impact.