Summary
LoveitBookit is excited to offer an apprenticeship opportunity for enthusiastic individuals passionate about the travel and cruise industry. Join a multi award-winning cruise company and enjoy a career in customer service while being part of a dynamic and successful team. Looking after pre and post departure travel arrangements.
Wage
£14,000 a year
Training course
Travel consultant (level 3)
Hours
Monday – Friday, 9am – 5.30pm
38 hours 45 minutes a week
Possible start date
Thursday 20 February
Duration
1 year
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Apprenticeship will offer you a full guided learning experience in order to qualify within the Cruise Travel Industry. The scheme will provide the Apprentice with general customer service skills, allowing you to conduct and perform in a professional manner, looking at different customer types to build on their interpersonal skills. We are open to offering this role to someone new to Travel or someone just starting on their career path.
Key Responsibilities:
Learn to respond to customer enquiries before and after bookings via email and live chat.
Ensuring our customers tickets and final documents are prepared correctly and posted in a timely manner.
Gain experience in post-booking administration tasks, including invoicing and balance payment collections.
Work both independently and as part of a team to deliver outstanding service to our clients.
Support additional tasks as requested by management to enhance the customer experience.
Gain experience in Customer Service within the travel industry and cruise line industry.
Where you’ll work
179 MOSS LANE
HALE
ALTRINCHAM
WA15 8FH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
A S TRAINING (INTERNATIONAL) LIMITED
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
* This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
* Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
* Training will be carried out online or face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
* You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
* Learning first-hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths & English (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Team working
* Geography
Other requirements
This apprenticeship is for someone seeking a career in the travel industry at beginners level.