Robert Half are assisting a global market leading financial services organisation based in London to recruit a IT Support Engineer on a permanent basis.
They are world-renowned and recognised for their innovation and industry leadership. With operations spanning the globe, they are committed to excellence, investing in the latest technology, and fostering an environment where employees can grow and succeed.
Role
1. The IT Support Engineer will act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage technology product management to provide solutions for staff, product and service feedback ensuring ongoing enhancements to technology.
2. Respond and proactively address employees' technology questions regarding computer systems, telecommunication devices, and software programs.
3. Provide individual and group technology training sessions to staff. Deliver best practices for new and existing hardware and software technology releases. Train new hires on technologies required for their role.
4. Utilise existing IT management systems (ServiceNow, eRequest, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.
5. Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP teleph...