Your New Job Title: Sales Ledger Administrator
Company: Fexco Property Services
Location: Salisbury
Hours: 37.5
Are you looking for a new and exciting opportunity to work for a forward thinking and progressive company? Then look no further!
About this Role:
We are recruiting for a permanent Sales Ledger Administrator to join our busy client accounts department, playing a major role in our team dealing with all aspects of Client Account Billing.
Some Responsibilities and Goals you’ll own:
1. Prepare budget packs, download reports, include applicable notes for PM review, process any adjustments highlighted during review process by PM/CRM or Director.
2. Review and update records on Budgets received to be processed.
3. Work with the whole portfolio of the group to produce annual budgets as part of a team.
4. Process all Annual Budget packs for posting/e-mailing to customers ensuring all associated checks and balances are completed so all demands are produced and correct.
5. Liaise with the Property Managers regarding budget and billing.
6. Ensure the Budget tracker in Qube is updated at every stage of progress.
7. Process all periodic invoices in line with the property leases within the 60-30 day timelines.
8. Process all Ground Rent Demands in line with the property leases within the 60-30 day timelines.
9. Process supplementary billing as and when required.
10. Complete Tenant, Developer and Freeholder Recharges as required.
11. Year Billing and Issuing of Completed Service Charge Accounts.
12. Prepare and issue Section 20B notices as required.
13. Ensure customer billing queries are dealt with to the company deadlines as part of a team to the highest standards.
14. Escalate customer calls and e-mails as appropriate to PMs and Customer Service Team.
15. Negotiate payment plans for property owners and conduct bi-monthly payment reconciliations to ensure payments are made.
16. Once Billing is completed for the month, carry out Credit Control functions.
17. On a rota basis, respond to Client queries via phone calls in relation to Client Accounts matters and assist with queries and complaints.
18. Any other ad hoc duties.
Must Have Skills:
1. Intermediate level of Microsoft Word and Microsoft Excel.
2. Excellent communication skills, both verbal and written.
3. A confident and assured telephone manner.
4. Exceptional organisational skills and ability to work to deadlines.
5. An effective and enthusiastic team player.
6. Self-Motivated and target driven.
7. Strong attention to detail and high level of accuracy.
8. Ability to work on your own initiative.
9. Capable of working under pressure during busy periods.
10. A desire to help customers and deliver a very high standard of Customer Assistance.
Bonus / Superhero Skills:
1. Experience working within an Accounts Team.
Job Types: Full-time, Permanent
Schedule:
1. Monday to Friday
Work Location: In person
Reference ID: Sales Ledger Administrator, Salisbury
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