Customer Service Administrator
Location: Crewe
Salary: £23,400 per annum
Hours: 37.5 hours per week
Calling all experienced customer service advisors looking for a new challenging role and the opportunity for progression! Are you working in a Customer Service role that feels a little stale? Are you in need of a role which offers great opportunities and the chance to help vulnerable people who rely on your fantastic customer service and administration skills?
Based in Crewe, we are looking for a positive, empathetic and organised candidate to join a like-minded team of advisors in a fast-paced and busy office. You'll receive full training, opportunities to move up within the company and lots of benefits including a BLUE CARD MEMBERSHIP!
Duties
1. Handling inbound calls
2. Answering queries and troubleshooting device issues over the phone and email
3. Receiving patient referrals and setting up patients with new devices
4. Managing device faults and scheduling technicians to jobs across the UK
5. Accurately maintaining and updating patient and customer records
6. Making outbound calls to patients to record compliance information
Key Skills Required:
1. Strong communication skills including a natural telephone manner
2. Good listening skills, really care about the customer and be resilient
3. A can-do attitude
4. Experience of communicating at all levels
5. Experience of problem solving and resolving issues in a positive way
6. Experience within a contact centre is desirable but not essential
7. PC literate - using Word, Excel, and Outlook
8. Administration skills and attention to detail
Call Leanne on or send your CV to INDCOM
#J-18808-Ljbffr