The Vacancy
Are you passionate about helping others thrive in secure and supported housing?
Join our dedicated team at One YMCA as a Tenancy Sustainment Officer and make a real difference in the lives of our residents.
About the Role:
As a Tenancy Sustainment Officer, you will play a vital role in ensuring our residents can sustain their accommodation and feel supported in their housing journey.
Working within our Housing Service team, you will focus on:
• Rent and Income Management: Providing advice and support to residents to ensure timely rent payments, managing arrears
• Housing Benefits Guidance: Assisting residents with their housing benefit claims during their stay with us.
• Resident Support: Offering practical support to residents, addressing their individual needs, and signposting them to additional services when necessary.
What You’ll Need: We’re looking for a compassionate and proactive individual who can:
• Build strong and supportive relationships with residents.
• Navigate housing-related systems, including benefits and all types of tenancy agreements.
• Communicate effectively with individuals from diverse backgrounds.
• Work collaboratively within a team and with external agencies.
• Maintain accurate records and ensure compliance with policies and procedures.
• Experience in housing, benefits, or tenancy management is essential, and a strong understanding of rent collection pro...