Our amazing Communications and Engagement team are looking for a part time Digital Hub Assistant to help transform lives through our unique online support and information services.
Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of women, children and families from many different backgrounds.
Position: Digital Hub Assistant
Location: Reading / Hybrid, with at least one day per week in Reading office
Contract: Permanent
Hours: Part time working 21 hours a week over 5 days (Mon to Fri)
Salary: Pro-rata salary of £13,104 to £14,117 per annum (full time equivalent range £23,088 - £24,873 per annum)
About the role:
As Digital Hub Assistant, you will provide efficient admin support for our two digital hub services: CATCH – Children and Trauma Community Hub for adopters, special guardians, foster carers and professionals, and Bounce – providing domestic abuse support for our service users.
Your Digital Hub Assistant responsibilities will include:
• Monitoring the digital hub inboxes: responding to login requests and supporting our service users if they experience issues in accessing the digital hubs
• Delivering a great customer experience for our service users
• Maintaining positive relationships with our digital hub partners and work collaboratively with our Communications and Engagement team
• Provide regular information reporting and data analytics
About you:
As Digital Hub Assistant, you will:
• Demonstrate a great customer service experience and positively promote PACT to others
• Communicate clearly to others with varying levels of technical skills
• Produce work with a high level of accuracy and attention to detail
• Be adept at organising and proactive in managing a busy workload
If this sounds like you then visit our website to apply today to join a collaborative team who are part of something truly meaningful.
Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.
Closing date: 9am, 24 March 2025
Interview dates: 17 and 31 March 2025
Other roles you may have experience of could include:
Admin Assistant, Administrator, Admin Support, Customer Admin Support, Digital Content Administrator, Digital Admin Support
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.